Internet shopping? Public consultation on cross-border parcel delivery

The European Commission is launching an online public consultation on parcel delivery – one of the main priorities in the development of a Digital Single Market in the EU.

The purpose of the consultation is to provide an opportunity for interested parties to have a say on the main issues of parcel delivery and on possible areas for improvement in cross-border delivery services for items purchased online.

Delivery forms a crucial part of e-commerce and the online shopping experience. As e-commerce grows across Europe, so do the expectations of consumers and e-retailers when it comes to the quality and availability of parcel delivery services. High prices and a lack of delivery features are the top concerns mentioned by both groups, especially when it comes to buying from or selling to other EU countries. Other concerns include long delivery times and a lack of convenient delivery and return options.

These barriers have already been highlighted by the Commission in the Green Paper on an integrated delivery market to boost e-commerce in the EU and in the Commission’s roadmap for completing the single market for parcel delivery.

We want to hear from you as a shopper, online retailer, or service provider. Even if you do not shop or sell online, we want to know what is preventing you from doing so. To participate in the consultation, please click here.

More information on the EU's Digital Single Market strategy

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